The Academy of Richmond County
2022-Present
Challenge
Help students study and analyze literary genres and informational texts, develop academic and personal interests in different subjects, demonstrate competency in a variety of writing genres, engage in research, timed writings, and the writing process, and comprehend instruction in language conventions within the context of reading, writing, and speaking.
Solution
We as a school provide students the opportunity to learn and demonstrate the mastery of Georgia Standards of Excellence (GSE). Students are strategically assessed with the expectation of growing as better students and citizens of society, building a bridge between the experience of education and their personal realities.
Role
My role as an educator is to be a compassionate, competent, and courageous facilitator of a productive learning experience for both my students and my coworkers. It’s also my responsibility to learn from my students so I can better assist their progression towards higher learning.
The Dental College of Georgia
2016-2022
Challenge
Check in patients sufficiently, informing them of appointment details and due deposits prior to laboratory work, and taking payments over the phone and in-person to ensure account balances are current.
Solution
We contacted patients 1-2 days prior to their appointments to inform them of appointment details, including due balances and deposits. We also processed credit card payments over the phone. Both tactics were exercised to prevent traffic on the dates services were rendered.
Role
As an Office Associate, I established and maintained great communication with surrounding staff and faculty members, as well as dental students, to further grant beneficial customer service.
Cre8 Augusta
2018-2020
Challenge
Assist local artists with networking, brand representation, as well as provide an avenue towards lucrative entrepreneurship.
Solution
Hosted local Cre8 Conferences, giving artists the opportunity to acquire information from guest speakers and interact with other local to out-of-state contacts .
Role
My role as Director of Public Relations was to communicate Cre8’s core values, as well as our intent towards servicing local artists and meeting their individual needs via blog entries and a social media presence.
Target
2006-2015
Challenge
Ensure a welcoming, shopping experience for guests while informing them of sale opportunities and the benefits of acquiring a Target Red Card. Work sufficiently with fellow team members while executing the prime objective—great, customer service.
Solution
Greeted every guest with an optimistic approach, inquiring about their possible need for adequate customer service. Checked inventory on items via the request of the guests with haste and consideration.
Role
My role as a sales representative was to be intentional with the needs of guests, flexible with work hours, and cross trained in several areas of retail.